Manulife Hong Kong and Macau has appointed Albert Mak as chief agency officer, effective November 1. He also serves as a member of the company’s senior management team.
In his new role, Mak leads various agency functions to drive growth within Manulife’s over 10,000-strong agency force across Hong Kong and Macau. His responsibilities include leading the team to achieve sales, productivity, and recruitment goals with high quality standards.
He reports directly to both Rishi Srivastava, chief agency officer, Asia, and Ivan Chan, chief distribution officer, Hong Kong and Macau.
Mak joined Manulife in May 2019 as head of DBS bancassurance, assistant vice president. He subsequently expanded his role to lead the company’s business development and training team for both bancassurance partners, DBS and China CITIC Bank International.
Since January 2023, he had led the agency force’s business development and training team, where he was instrumental in driving strong sales performance and spearheading new initiatives.
Notable among these is the establishment of the private wealth planning team, which has been pivotal in capturing high-net-worth business for the agency channel.
With over 15 years of extensive professional experience, Mak brings a wealth of expertise from his tenure at leading financial institutions such as HSBC Insurance, Standard Chartered Bank, and HSBC, with a focus in sales strategies and team development.
Mak holds a bachelor of science in statistics from the University of British Columbia, Canada.
